The Post: TX VLB’S VIRTUAL ASSISTANT “MAVERICK” HITS MILESTONE

AUSTIN – The Texas Veterans Land Board announced on Thursday its virtual assistant has helped over 1,000 Texas Veterans with requests for assistance since its inception. Maverick, a virtual assistant powered by IBM’s Watson, was launched by the VLB in July 2020 and serves as an online helper capable of quickly directing Veterans to resource pages and answering hundreds of frequently asked questions.

“As an emerging epicenter for technology, Texas is leading the nation in innovation and incorporating technology to better serve communities. I am excited to share these innovative measures and critical modernizations that provide instant resources to Veterans,” said Texas Land Commissioner and VLB Chairman George P. Bush. “Maverick will continue to serve Veterans and this milestone will be one of many over the years to come. My team and I will continue to listen to feedback of Veterans and help improve upon this largely successful initiative.”

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